Frequently Asked Questions
From recruitment through permanent placement, and more--find the answers to our clients’ most commonly asked questions here.
First, we celebrate that you’ve found the right fit for your team. Our working agreement outlines your minimum temporary commitment and buy-out options. Contact your Staffing Coordinator, who can provide you the best choices of waiting through the minimum period, buying out the contract early, or paying a Success Fee percentage for direct hire.
We believe great salespeople are motivated by recognition and reward. Commissions are a worthy “carrot” to motivate Leasing Advisors to focus on what matters most: new leases. We have hundreds of client companies with multiple commission structures, and it would be an administrative nightmare to try to apply each different structure to our personnel. Instead, our commission is simple: whoever is responsible for the initial tour of the prospect qualifies for the commission when the prospect signs a lease. Yes, sometimes this means you may be paying two people for the same move-in, and sometimes you will not be paying anyone. To be fair to our hardworking team members, please let us know if any move-ins occurred after our assignment ended and if our Leasing Advisor was responsible for the initial tour.
Yes, please contact your Staffing Coordinator if the match is not working, and we will do our best to replace them with someone closer to your expectations. If possible, we can also use this opportunity for mentoring and coaching so the Specialist can make you happy.
Our assignments are continually beginning and ending, and our Specialists are usually assigned to another community during the day and unavailable for interviews. To give you more peace of mind, you can review any new Specialist during the first four hours of any assignment, and if they do not fit your requirements, you may dismiss them within four hours at no charge. This gives you half a day for a working interview. Please contact your Staffing Coordinator if you need to dismiss a Specialist prior to their scheduled end time.
Your Staffing Coordinator is the direct supervisor for our Temporary Specialists and can handle most HR concerns and disciplinary or training needs. We want to hear from you if your expectations are not being met.
If our insurance coverage does not meet your standards, you can request additional insurance coverage or waivers. As we already carry higher than standard coverage, any increased coverage needed to meet your standards would be at your expense and must be requested prior to a work assignment. Any requests following work performed cannot be guaranteed, and the invoice for work performed is still fully due. We work with hundreds of client companies and cannot know each organization’s expectations until disclosed prior to work performed.