Mystery Shopping

Sometimes, you’ve just GOT to know.  How effective are your leasing consultants?  How well do they meet industry standards of excellence for phone and email conversions?  How effective is your leasing team at greeting, gathering client information, showing features and benefits of the apartment, closing the sale and overcoming objections?  Your company spends marketing dollars to generate leads; excellent sales conversion is necessary for a return on that investment.  You can’t change what you don’t know to change.

Secret shoppers can evaluate your team’s presentations through written reports, audio or video.

  • Phone shops, recorded, written or both
  • In-person shops
  • Internet shops through any or all of your internet listing sites
  • Video shops

$159 per apartment shop (includes telephone and in-person shop)
$59 per telephone shop* (either written report or audio recording)
$69 per telephone shop* (both written report and audio recording)
* Michigan recorded phone shops require both parties be notified.  Call your local Full House Marketing® office for an authorization template.
$59 internet shop (per internet source)
Need a video shop?  Contact your local Full House Marketing® office for current pricing.

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